FAQ for Groups Visiting Japan

Salon Seating allows the rear seats to be rotated to face each other in a U-shaped arrangement. This option is available at no additional cost.

Yes. We can arrange wheelchair-accessible minibuses or large buses. Those buses are equipped with a lift that allow wheelchair users to get on and off while remaining in their wheelchairs. Wheelchairs will be securely fastened inside the vehicle.

Yes, it is. Please be sure to take your trash with you.

No, smoking is prohibited on the bus.

Medium-sized and large buses are generally equipped with refrigerators, while minibuses are not. As refrigerator availability may vary by vehicle model, please contact us in advance if a refrigerator is required.

Yes. Medium-sized buses have luggage compartments that can accommodate approximately 20 large suitcases, while large buses can accommodate approximately 30 large suitcases. Please note that minibuses do not have luggage compartments.

Yes, all vehicles are equipped with air conditioner.

Unfortunately, the cancellation fee cannot be waived. To minimize cancellation charges, please cancel your reservation at least 15 days prior to the scheduled date. However, If you are able to reschedule your reservation to a later date within the same year, and the same bus company has an available vehicle for the new dates, the cancellation fee may be waived.

We offer English, Chinese, Korean, Spanish, French, and others. For languages other than English, rates may be higher due to a limited pool of interpreters.

No. As smooth communication in Japanese is essential in the event of an emergency or accident, a Japanese-speaking companion is required. If you are unable to arrange one yourself, we can arrange a Japanese-speaking guide or interpreter on your behalf.

No, drivers speak Japanese only. Please arrange for a Japanese-speaking guide or interpreter.

No. However, if parking fees are not included in the quotation, please pay them directly to the driver in cash on the day of service.

We can arrange admission for some attractions but not others, so please contact us for details. (We cannot arrange admission to Disneyland or Universal Studios Japan.)

Yes. We can assist with group lunch reservations upon request.

The fare includes the bus itself, gasoline (fuel costs), and the driver’s services.

Payment must be completed at least 21 days before your trip.

We accept payment by bank transfer (international wire transfer) or credit card (Visa, Mastercard, JCB, American Express, and Diners Club). If you prefer, payment via Wise is also available.

Our busiest months are May, October, and November. As availability fills up quickly during these periods, we recommend contacting us as early as possible.

Please choose the bus size based on the amount of luggage you will be bringing. Please note that the luggage compartments on medium-sized buses in Okinawa are relatively small. If you have five or more large suitcases, we recommend selecting a large bus.

No. A meal allowance of ¥1,000 per driver is typically included in the quotation. The driver will arrange their own meal, so no additional arrangements are required.

Under Japanese regulations, a single driver may operate the bus for up to 10 hours per day. For trips exceeding 10 hours, a second driver will generally be required. As a result, the fare will be approximately 1.6 times the standard rate. Please note that we may not be able to accommodate such requests depending on driver availability and scheduling.

To provide a quotation, we require at least the following information: the start time, end time, and the areas you plan to visit. Please contact us once these details have been finalized.

Yes, you can. We will provide a quote each time you submit an itinerary.

No. Please ensure that the tour operates according to the schedule agreed upon in advance. Please note that if the tour exceeds the scheduled time on the day of service, an additional charge may apply. Therefore, if there is a possibility that the tour may run longer than planned, we recommend allowing extra time when creating the itinerary. Please rest assured that no additional charges will apply for delays caused by traffic congestion.

No, it cannot. Please follow the itinerary that was agreed upon in advance.

We will share your flight number with the driver in advance, so the driver will be aware of any delays and will wait for you at the airport. If a delay is confirmed before boarding, please notify us.

We can be contacted by email or phone only. Please note that we do not accept inquiries via messaging apps such as LINE or WhatsApp. On the day of the service, you will be able to communicate with the driver by phone only. Therefore, please ensure that you have a mobile phone that works in Japan.

We’re sorry, but we do not offer discounts to travel agencies.

Bus fares are based on travel time and distance. You can reduce costs by shortening the trip duration or reducing the number of stops. In addition, fares are often higher during peak seasons (May, October, and November), so traveling during other times of the year may help lower the cost.

No. In most cases, renting one large bus is more cost-effective. For example, if a large bus costs ¥150,000, two minibuses may cost approximately ¥130,000 each, resulting in a total cost of ¥260,000.